We are dedicated to providing an excellent customer experience and all our policies and procedures are designed to ensure we meet all of the commitments outlined below:
We will…
- Make sure you know who to contact at each stage of the purchase
- Deal effectively with all your questions
- Provide you with all the relevant choices and options that may affect your decision
- Provide you with health and safety advice to reduce the risk of danger both to you and your family on site while your property is being built and when in your new home
- Ensure all our marketing and advertising will be clear and accurate
- Ensure our contract-of-sale terms and conditions will be clear and fair
- Inform you of your cancellation rights
- Give you reliable information about our warranty provider’s cover and any other guarantees from which you may benefit
- Explain how we protect your deposit and how we deal with any other pre-payments
- Give you reliable information about the timing of construction, legal completion and handover of your new home
Once a completion date is set, we will…
- Ensure that the transfer of ownership takes place as scheduled
- Demonstrate the functions and features of your new home at a pre-arranged Home Demonstration
- For a two year period from the purchase of your new home, provide after-sales care, customer services and emergency services. We will also ensure you are aware of all the support we can offer you
Our Customer Care Team are available on – 01925 939041 – and customercare@ecclestonhomes.co.uk – Monday to Friday 8:30am – 5:00pm
Emergency Contacts
New House Farm – Hatton
Prestige Plumbing – 07921 152554
MGH Electricians / Alarms 07580 144856 / 07812 200948
Viscount Green – Horwich
EPH Plumbing – 07443 163236
EPH Electrical / Alarm – 07443 163236
Scholars Place – Scarisbrick
EPH Plumbing – 07443 163236
DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412
Holland House Farm – Walton le dale
Prestige Plumbing – 07921 152554
DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412
Lords Fold – Rainford
Prestige Plumbing – 07921 152554
DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412
Halcyon – Hawarden
Prestige Plumbing – 07921 152554
DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412
Christy Brow – Hyde
DW Hargreaves Electrical – 07958 241737
Prestige Plumbers – 07921 152554
Garrett Manor – Mossley Common
Prestige Plumbing – 07921 152554
Entwistle Electricians – 0844 8112000
Moss Lea Park – Bolton
Prestige Plumbing – 07921 152554
Entwistle Electricians – 0844 8112000
Silk Rose Place – Macclesfield
Aqua Plumbing & Heating – 07809 757722
NW Electrical – 07793 133479
For further information please refer to your Welcome Pack