A little about us

We are dedicated to providing an excellent customer experience and all our policies and procedures are designed to ensure we meet all of the commitments outlined below:

We will…

  • Make sure you know who to contact at each stage of the purchase
  • Deal effectively with all your questions
  • Provide you with all the relevant choices and options that may affect your decision
  • Provide you with health and safety advice to reduce the risk of danger both to you and your family on site while your property is being built and when in your new home
  • Ensure all our marketing and advertising will be clear and accurate
  • Ensure our contract-of-sale terms and conditions will be clear and fair
  • Inform you of your cancellation rights
  • Give you reliable information about our warranty provider’s cover and any other guarantees from which you may benefit
  • Explain how we protect your deposit and how we deal with any other pre-payments
  • Give you reliable information about the timing of construction, legal completion and handover of your new home

Once a completion date is set, we will…

  • Ensure that the transfer of ownership takes place as scheduled
  • Demonstrate the functions and features of your new home at a pre-arranged Home Demonstration
  • For a two year period from the purchase of your new home, provide after-sales care, customer services and emergency services. We will also ensure you are aware of all the support we can offer you

Our Customer Care Team are available on – 01925 939041 – and customercare@ecclestonhomes.co.uk  – Monday to Friday 8:30am – 5:00pm

 

Emergency Contacts

New House Farm – Hatton

Prestige Plumbing – 07921 152554

MGH Electricians / Alarms 07580 144856 / 07812 200948

Viscount Green – Horwich

EPH Plumbing – 07443 163236

EPH Electrical / Alarm – 07443 163236

Scholars Place – Scarisbrick

EPH Plumbing – 07443 163236

DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412

Holland House Farm – Walton le dale

Prestige Plumbing – 07921 152554

DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412

Lords Fold – Rainford

Prestige Plumbing – 07921 152554

DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412

Halcyon – Hawarden

Prestige Plumbing – 07921 152554

DW Hargreaves Electrical / Alarm – 07958 241737 / 07970 549412

Christy Brow – Hyde

DW Hargreaves Electrical – 07958 241737

Prestige Plumbers – 07921 152554

Garrett Manor – Mossley Common

Prestige Plumbing – 07921 152554

Entwistle Electricians – 0844 8112000

 

For further information please refer to your Welcome Pack

No plots currently released for sale. Please contact our Sales Consultant for further information